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ITIL® Foundation Version 5

A structured route through the complete Foundation syllabus — taught in context, reinforced through governed assessment and measured from real learning activity.

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ITIL® Foundation, Version 5

The full Foundation syllabus as a guided, assessed learning path — ten modules and 44 lessons, taught, practised and measured in one place.

Course pathway10 modules · 44 lessons
  1. 01Key Concepts of Digital Product and Service Management
  2. 02Service Relationships
  3. 03The ITIL Value System
  4. 04Governance
  5. 05ITIL Guiding Principles
  6. 06Value Chain and ITIL Management Practices
  7. 07Value Streams: Mapping and Management
  8. 08Continual Improvement
  9. 09The Four Dimensions of Product and Service Management
  10. 10ITIL and Other Frameworks Integration

ITIL® and PRINCE2® are registered trademarks of the PeopleCert group. All rights reserved. PRAGO AI acknowledges the rights of the respective trademark owners. Use of these trademarks does not imply endorsement or affiliation except where expressly stated.

M. Ali (ITIL Expert) — AI Trainer

A trainer embedded in the lesson — not a chat window beside it.

It knows which lesson you are reading, answers from the approved course content, cites what it used, and can take you straight to the topic you asked about.

M. Ali (ITIL Expert) — AI TrainerIllustrative exchange
Module 02 · Service level metrics: utility and warranty
You

Explain Utility and Warranty simply.

Trainer

Utility is what a service does — whether it is fit for purpose. Warranty is how well it does it — whether it is fit for use. A service creates value only when it has both.

CitedLesson 2.5Key terms
Open Lesson 2.5
What you can ask
  • Explain Utility and Warranty simply.
  • Give me another example.
  • Take me to Governance.
  • Show me the 6C AI Capability Model.
  • Quiz me on this lesson.
  • Help me with my weak areas.

Answers are grounded in the approved course content and returned with citations. The trainer teaches the curriculum — it does not improvise.

Exam Preparation

Ten full Mock Exams. One complete preparation system.

The formal Mock Exam suite provides 400 governed questions across ten distinct timed exams. Additional Practice remains a separate capability for learning, revision and weak-area improvement.

Formal Mock Exam suiteGoverned · immutable exam identities
10
Full Mock Exams
40
Questions per Mock
400
Mock Exam Questions in total
60
Minutes per Mock
One of ten governed examsIllustrative state

Mock Exam 06

Full exam-style timed experience

60:00
Timed attempt → governed review
  1. 01

    Complete the timed Mock

    A full 40-question, 60-minute attempt.

  2. 02

    Submit for deterministic marking

    Correct, incorrect and unanswered states come from the persisted attempt.

  3. 03

    Review answers and rationales

    Answer review and governed rationales are available after submission.

Additional capability

Practice

Practice is separate from the ten formal Mock Exams. Use it throughout the course to reinforce learning and target revision.

Module Practice
Questions from the module you are studying.
Mixed Practice
Cross-module practice across the syllabus.
Weak-Area Practice
Targeted sets aimed at your weakest topics.
Performance-led improvement

Performance evidence identifies the modules and topics requiring further improvement.

Progress Intelligence

Progress built from real learning activity.

Every measure comes from work you actually did — lessons completed and questions answered — and resolves into one recommended next action.

Exam readinessIllustrative
  1. 01Not started
  2. 02Building
  3. 03Approaching
  4. 04Exam ready
Current state

Not enough data yet

Readiness is stated only once there is enough evidence to state it. Until then, PRAGO says so.

What it is measured from
Course completion
Module by module
Assessment accuracy
Measured, not estimated
Module & topic performance
Per area of the syllabus
Weak and stronger areas
Identified from evidence
Recommended next action

There is always one — the single thing worth doing next, drawn from where the evidence says you are weakest.